We pride ourselves in handling your orders quickly. Please allow up to 5 working days for your order to dispatch, we do not ship on Saturdays, Sundays, or bank holidays. Should there be any delay associated with your order, you will be notified within 5 days after placing your order.
Shipping Rates & Times
We use An Post to process our shipping.
For orders over €50, we use An Post courier service and a signature is required as proof of delivery. For any orders sent via courier, a tracking number will be sent to your email address. You can track your order at www.anpost.ie. If you miss the delivery, your courier will leave a note advising that your order is at the nearest delivery centre. Please note that if you do not collect the goods after the stated period of time, the goods will be returned to us. We are happy to resend the order but you will be charged the delivery cost to resend.
If you are not satisfied with your purchase for any reason, please let us know and we will take care of you. Any returned order must be received within 30 days of purchase, please return to The Old Butcher Studios, 72-74 Benburb Street, Dublin 7, Ireland. The cost of returning items to us is always the responsibility of the purchaser. There are no exchanges or refunds on custom-made products.Refund process
Your refund will be credited back to the original method of payment within 30 days. The value of returns, exchanges or refunds is the value at the time of purchase.Taxes & Import Duty
Please note that international orders may be subject to import duties and taxes, these costs are the responsibility of the customer.